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Customer acquisition cost

Total sales and marketing spending in a period divided by the number of new customers won, a measure of what growth actually costs.

The honest version includes all sales and marketing costs, including salaries and commissions, not just advertising. The flattering version counts only paid media, which can understate CAC by a factor of three.

CAC rising faster than customer-lifetime-value is the standard sign that a growth model is hitting saturation, and it typically shows up a year or two before revenue growth slows.

Example: Northwind Cloud spends $61M on sales and marketing and adds 14,900 customers, a CAC of $4,100. Two years earlier it was $2,950, so the cost of growth has risen 39%.

Related: customer-lifetime-value, cac-payback-period, unit-economics, churn-rate, sg-and-a

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